Prolonged Log-In Times
1. Date and time - when exactly did the problem occur and how long did it take to load the game?
It has been a recurring problem since the Valentines event started
On average it takes me 45 minutes from log-in to game screen.
Last night took 70 minutes
Today, Sunday 21st April 2019, I have been unable to even connect to game or forum for 4 hours.
Now I have been able to log in but the game is still loading after 30 minutes
finally, started the attempt at 8am my time, finally into the game at 1235pm
2. Browser + Browser version number (Please always post the complete version number, not just "current")
First was Firefox Version 66.0.3.7038 - will not load at all for past 3 weeks
Then Microsoft Edge -as if microsoft would let me access that information -will not load anymore
Then Avast Secure Browser Version 73.0.3683.103 (Official Build) (64-bit) will not load for the past 8 days
Then Chrome Version 73.0.3683.103 (Official Build) (64-bit)
Then Ubisoft client browser -does not have a version listed
3. Flash version number (Please always post the complete version number, not just "current")
version 32.0.0.171 (64 bit)
4. Operating System
Intel® Core (TM) i5-7600K CPU @ 3.80GHz 3.80GHz
16.0GB RAM
64 bit Operating System, x64-based processor
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
Telstra (Australia)
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
ADSL
7. What's the download/upload speed of that connection?
Max download at 2.5Mb
Max Upload at 0.5Mb
8. Is clearing the Flash Player Cache of any help?
No, it makes the loading time longer
9. Does the problem also occur with other browsers?
Every browser listed above
10. Was the game's tab the only tab that was opened in the browser?
No, sometimes and yes sometimes, anything to try make the game load
I hope this is enough information to get something started.