I'm afraid that we can't send the Forge until the issue is fixed. As for your Ginger Bread houses, did you upgrade them yet? We should be able to reimburse the resources you've spent to upgrade them.
I apologize for any inconvenience or confusion this has caused and I look forward to your response.
If you have any future issues or questions, please feel free to submit another support ticket.
Please understand that if we do not receive an answer to this email within 48 hours, we will consider this case to be closed. In such an event, you will need to create a new ticket.
Sincerely,
Anne
'The Settlers Online' Support Team