No Delicious Treat for me, and Gems for BB?

[alice007]

Like many times, seems like BB doesn't want me to spend my money and gems..
and Support, despite me contacting them twice, doesn't help either..

I never bought the Delicious Treat bundle.. and yet, it has been telling me, I've reached my limit.
One day support says, they are aware of the issue..

"What you are experiencing is a known issue and is currently being investigated by the development team. I ask for your patience while the development team works to resolve this situation.

In the meantime, I apologize for the inconvenience and thank you for your patience in this matter on behalf of myself and the developers. If you have any future questions or issues, feel free to submit another ticket."

several days later, no other response, and now they want a screenshot?

"Could you please send in a screenshot of this issue? If you are not familiar with how to take a screenshot on your machine, please visit: take-a-screenshot.org"

How do I prove, I never bought it?
Can't BB fix simple things? (Still?)
Do you want my money or not?

Sigh.. Why do I like Settlers so much, that I let BB put me through all this pain

[Perwyn]

Have you purchased the Candid Explorer from Black Market?? August_Hale can't buy the treat either, and he purchased the Candid Explorer from Black Market before trying to buy the Treat bundle.

[alice007]

Oh.. so that's the mistake I made? I already spent gems once..
Makes sense now.. Thanks for pointing it out Perwyn..
Next time, I'd be sure to not buy anything from the shop

grrr… I assume the bundle goes away, in 2 more days
Why did I ever buy the candid explorer?... My bad.. giving way too much money to BB

[alice007]

BB.. I bought gems couple of days back.. just so that I could buy this bundle..
Can you please fix it (so that I can buy the bundle)? or refund my money back?

No - Support isn't helping..
and if brining it up on forums doesn't either, then this is the last time I am spending real money on this bugged game..

[Ceruhe]

Remember last week the dude who opened a topic about the strapped time to test Halloween for bugs? Oh boi is this fun.

[SSSecretSquirrel]

Yeah between this and some people only getting half the rewards on anniversary event im pretty much done with this game.

[alice007]

Ping to BB..
Any response (but unlike from Support) is appreciated...

[Count_Rupert]

I had this problem as well. One would think if the Candid Explorer was the issue the fix would be fairly simple, raise the max limit you're allowed by one. The event's over and they can't even tell me if if I'm plain out of luck or not. They close tickets saying if they don't hear back in 48 hours they consider the case closed when their response doesn't close the case. We're supposed to continue sending replies to keep the ticket active to what end? Tickets shouldn't be closed until they resolved the issue one way or another; with a fix or it's working as designed. An open-ended "we're working on it" doesn't resolve the issue.

[BB_Odhran]

Like many times, seems like BB doesn't want me to spend my money and gems..
and Support, despite me contacting them twice, doesn't help either..

I never bought the Delicious Treat bundle.. and yet, it has been telling me, I've reached my limit.
One day support says, they are aware of the issue..

"What you are experiencing is a known issue and is currently being investigated by the development team. I ask for your patience while the development team works to resolve this situation.

In the meantime, I apologize for the inconvenience and thank you for your patience in this matter on behalf of myself and the developers. If you have any future questions or issues, feel free to submit another ticket."

several days later, no other response, and now they want a screenshot?

"Could you please send in a screenshot of this issue? If you are not familiar with how to take a screenshot on your machine, please visit: take-a-screenshot.org"

How do I prove, I never bought it?
Can't BB fix simple things? (Still?)
Do you want my money or not?

Sigh.. Why do I like Settlers so much, that I let BB put me through all this pain

Can you send me the Ticket number that you got. I will look into the ticket. It can be within PM as well.

I am poking the team about this issue as well.

-BB_Odhran

[bashing]

Delicious Treat from Merchant tickets.
US-2019100712000027
US-2019100412000014

Everyone should have the chance to grab this pkg if it was bugged it should be re-available to purchase after the bug is resolved.
Missing a chance to have
1x Magnificient Watermill
1x Improved Floating Residence
1x Candid Explorer
1x Archeologist Geologist
and more..

Is kind of sad there was some nice thing there but because of a bug a lot of players could not get it.

Can you send me the Ticket number that you got. I will look into the ticket. It can be within PM as well.

I am poking the team about this issue as well.

-BB_Odhran