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Thread: Database maintenance(s) - a few insights

  1. #1
    Community Manager
    BB_Saqui's Avatar
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    May 2018
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    Zeus

    Database maintenance(s) - a few insights

    Dear Settlers,

    Some of you might have been affected by the recent downtime that was necessary due to urgent database maintenance. And since this situation raised several questions, we would like to answer some of them below.

    1. Why do we have database maintenances?
      The Settlers Online is a live game that is running non-stop for roughly 10 years now, and this comes with a certain maintenance effort. For example, at least once every quarter, we go for rather long database maintenance to optimize it. We also regularly remove data that is no longer needed, such as:
      1. Adventure zones that were finished weeks ago, but for some reason, still remain active on the server-side,
      2. Very old information about the usage of buffs (e.g. Fish Platter),
      3. Old data connected to previous Seasonal Events,
      4. And much more.
      All this is necessary to ensure that our databases can run as smoothly as possible, without any major disturbances.

    2. How come the database maintenance took place during an ongoing Seasonal Event, and not BEFORE or AFTER?
      We try to limit day-long database maintenances as much as possible. Our latest analysis indicated that the next quarterly maintenance can take place after the Easter 2020 Event. However, after evaluating the real data, we realized that we are getting too close to the borderline (certain data piles up over time). And since it is better to be safe than sorry, we have decided to proceed with downtime on very short notice.

    3. Does it mean you do not monitor the usage of database/servers/etc. regularly?
      We monitor all the crucial Key Performance Indicators regularly, and this is how we spotted the "upcoming problem". This time we also factored in some external factors (e.g. higher consumption of computer games) what lead us to the decision of performing maintenance on short notice.

    4. Will you send some gifts for the recent downtime?
      Yes, we will definitely send some gifts out, however, details are still being worked on. More details to come in the near future.

    Happy Settling,
    BB_Saqui

  2. #2
    Community Manager
    BB_Saqui's Avatar
    Join Date
    May 2018
    Posts
    35
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    Zeus

    Easter Event Extension

    Dear Settlers

    Easter Event Extension

    As previously mentioned, we wanted to make up for the emergency Database Maintenance earlier this week.
    • The Easter Event will be extended by 1 additional day!
    • The Removal Phase will now begin on the 21st of April at 10:00 am CEST.
    • NOTE: due to technical limitations, the Event Calendar will not be extended.


    Happy Settling,
    BB_Saqui
    Last edited by BB_Saqui; 04-17-20 at 01:50 am.

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