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Thread: Support Form Doesn't Work

  1. #1
    Veteran General
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    Ares

    Support Form Doesn't Work

    When you try to send a support request you get an error message saying you need to put in a valid email address,
    and yet there is no place to put the email address anymore. It's gone back to the old format.
    support form: https://prnt.sc/rzgn1h << no place for email address
    error message: https://prnt.sc/rzgngm

  2. #2
    Mayor
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    its a known issue - you can email instead - make sure you email from the same address as u log in with

    In-game Support <ingame.support@thesettlersonline.net>

  3. #3
    Veteran General
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    thanks

  4. #4
    Settler kzar's Avatar
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    That's nice, but regular Support contact form has not been working for me for over 2 months. Does BB even care?
    Whence comest thou?

  5. #5
    Community Manager
    BB_Trafffer's Avatar
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    Zeus
    Quote Originally Posted by kzar View Post
    That's nice, but regular Support contact form has not been working for me for over 2 months. Does BB even care?
    Hey Kzar.

    We are aware of this, and we are working on a fix.

    If anyone has any issue with using the regular support contact form, please mail us directly here: ingame.support@thesettlersonline.net with as many details as possible.

    Thank you,
    BB_Trafffer

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