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Thread: Ubisoft Login Broken...

  1. #1
    Settler Pteris's Avatar
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    Jul 2012
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    Zeus

    Unhappy Ubisoft Login Broken...

    Hello, I am getting "connect.ubisoft.com’s server IP address could not be found." on Chrome / Edge browsers in the Ubisoft Login pop-up and can't login.

    Puffin browser is the only one that will load the Ubisoft Login pop-up successfully...

    This is happening on more than one computer that could login yesterday and last week without any issues.

    I was able to login from Ubisoft's international support webpage by following the links but not from The Settlers Online webpage. Otherwise I couldn't even post this in the Forum.

    Please fix this bug or advise how to fix it...

    Pteris

  2. #2
    Retired Community Leader ShuttlePilot's Avatar
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    This also happened to several other players yesterday (Sunday).

    It appears Pteris is still unable to get logged back in -- please pass a ticket along for him. Thank you.
    Last edited by BB_Trafffer; 07-15-20 at 12:33 am. Reason: double post
    Guild Leader, The Creators

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  3. #3
    Community Manager
    BB_Trafffer's Avatar
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    Pteris, I am sorry to hear about this issue. Please contact our support team directly by sending an email: account.support(a)castleempireonline.com

  4. #4
    Settler Pteris's Avatar
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    This was fixed the next day...

    However, BB_Traffler, you should realize that many players unable to login my not have that email address... Perhaps that should be on the login page for such circumstances?

  5. #5
    Recruit
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    Jan 2012
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    The new dowload client is kind of clunky but its works, I guess. Hope the Unity system is better.

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