BB decided it was a good time to force a facebook to Ubisoft login merge 3 days before the xmas event of 2020. It took many of us weeks (if not longer) to finally be able to log into the game after BB forced the login merge. Many of us had no chance to play during the event and many still never even saw a moment of that event or any other type of play since the forced merge.
I spent weeks sending in tech support requests for help when I never received any email after deleting the link from facebook, then spent another 4 days trying to complete the merge when tech support gave me the wrong emails to complete the merge. Only after 3 weeks of sending support requests did I finally get a response (once the xmas event was already almost completely over). I had only 3 days left of the final removal stage to obtain presents to possibly buy anything from the merch for the event.
Since then, months have passed, a couple of events have passed and not a single hint of remuneration for the hassle and losses experienced by the players who missed out on one of the largest events of the year. Not even so much as a single apology for the poor planning and even worse execution of the forced merging.
I personally missed out on a lot from that xmas event, since I was unable to gain presents like players are normally supposed to be able to do and a few actually did. I was actually even luckier than many, since I actually have a windows system that used 64 bit. Those that only had a 32 bit system missed out on even more and the ones with Mac systems are still missing out.
I have seen a lot in my 9 yrs of playing, I have seen remunerations for tiny mishaps, server failures, etc and this being the biggest and most damaging error I have ever seen in ANY game I have ever played. Not a single thing offered to us players that missed out on so much.
I think BB should think long and hard about some type of compensation to those of us who were so badly inconvenienced, ignored and set aside. This compensation should be rather substantial seeing as how it was so completely badly planned and executed. Who in their right minds implements a major game shift like this 3 days before a major event?
It would be nice to see BB show us some gratitude and respect for remaining with the game after such a debacle. I know I am not alone in this and I know I am not the only one who thinks that BB should be making some kind of substantial compensation for this.