Report template

[Ultim]

How did the error manifest itself?
error message and game freeze

Date and time - When did the problem occur?
a minute ago - 17.11.2021 13:07

What did you do last?
I was opening a reward chest from balloons. When I tried to click on the checkmark it crashed.

Did the problem occur more than once? Can it be reproduced?
seems to be happening at random

Have you already done the first steps?
yes, keeps happening from time to time

The first steps often fix errors. Did you check if the error still occurred afterwards?
restart reloads the game so the the reward item is gone. not sure what i received to verify whether i received anything at all

Have you cleared your cache and cookies?
yes i do it on my machine on regular basis

Which operating system do you use (Windows, Mac OS, Linux, ...)?
Windows 10

Internet provider / Internet speed:
1Gbit/s

Internet access (LAN/WLAN/UMTS):
WLAN

Please attach Screenshots of the Dev Console (Press F12 in the browser while you experience the error). Please send Screenshots of the "Inspector" Tab AND the "Console" Tab.


Which browser AND browser version are you using?
Microsoft Edge Version 95.0.1020.53 (Official build) (64-bit)

[Fanastan]

How did the error manifest itself? :Frozen greyed out progress bar "5 min 0 sec" for a "Country Saying" collection I instantiated but which did not complete.

Date and time : About 3PM PST Jul 26,'23 ... about 6 hours ago

What did you do last? :I was looking at each structure to see if I could upgrade it. Replacing some exhausted wells and mines.

Did the problem occur more than once? : In progress.

Can it be reproduced? : I don't know.

Have you already done the first steps? : Unclear. I erased browser history, cached data and cookies. Reloaded browser. Was using Brave. I loaded the game into Firefox as well, did not fix it.

Have you cleared your cache and cookies? : Yes.

Can you take a screenshot of it? : Yes.


Which operating system do you use? : Windows 10

Internet provider / Internet speed : Cox Communications 32dn/11up. 5ms latency. Los Angeles.

Internet access (LAN/WLAN/UMTS): LAN
Please attach Screenshots of the Dev Console (Press F12 in the browser while you experience the error). Please send Screenshots of the "Inspector" Tab AND the "Console" Tab.



Which browser AND browser version are you using? : Tried 3... nothing changed.
Firefox: 115.02
Brave: 1.56.14
Chrome: 114.0.5735.248

[lepi]

How did the error manifest itself?
Every maintenance my bookbinder tribute timing goes off and it is making it for hard to buff(it is 7 days production building)
I lined my tribute bookbinder to finish production 10pm in Sunday to can track buffing. But every maintenance add hours on top of those 7 days.
Date and time - Every maintenance

Please state here the exact date and time when the error occurred.
Every 7 days

Please briefly describe your activities in the game.
its is every maintenance

Have you already done the first steps?
No steps can be taken, just the maintenance extend the production time, this should happen only for adventure times and premium times

The first steps often fix errors. Did you check if the error still occurred afterwards?
clearing cache didnt helped

Can you take a screenshot of it? (if possible) A screenshot is very helpful and supports your message. If you can take a screenshot, you can simply upload it via the forum as an attachment. - not possible

Which operating system do you use is Windows 11

Internet provider / Internet speed: 100Mbps

Internet access (LAN/WLAN/UMTS): LAN

Please attach Screenshots of the Dev Console (Press F12 in the browser while you experience the error). Please send Screenshots of the "Inspector" Tab AND the "Console" Tab - Screenshot is not possible

Which browser AND browser version are you using? - Chrome 115