I have been trying to get into the game for two days now and there's been no reply from tech support. I've cleared the cache, deleted the cookies and tried it on two other browsers. All with the same results, the first screen status bar goes across, left to right. Then the next screen with the guy leaning on the left, the loading bar only goes as far as his belt buckle.
My friend is also having the same problem as well, as well as no response from emails asking for help.
This is the worse this game has been since I started playing it years ago.