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Thread: Is it possible to reverse an accidental gem purchase?

  1. #1
    Soldier WhiteAngelYY's Avatar
    Join Date
    Apr 2013
    Posts
    60
    World
    Ares

    Is it possible to reverse an accidental gem purchase?

    Dear BB, I'm sorry to bother you. I went to the merchant to check the gem price of the improved deerstalker house I got from the event. However, I accidentally clicked the right mark when the game had a "zone refresh" and screen frozen. What's worse is that the game did not give me another confirmation for gem purchase, it just showed as "purchase successful".

    Is it possible to reverse this purchase?

  2. #2
    Community Manager
    BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    321
    World
    Zeus
    Hello WhiteAngelYY!

    Please contact our Support Team using the "Contact Form" here. I don't want to promise anything, but we will look into it.

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