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Thread: [FAQ] Special Winter Offer

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    [FAQ] Special Winter Offer

    Dear Settlers,

    Get a first taste of the winter holiday season with our bonus +125% Gem packages!
    We're here to answer some of your questions:

    How long will this be active?
    Start: 01.12.2022
    End: 03.01.2023
    Please note: The promotion was already active since 1st December. Purchases within this period therefore fall under the respective limitation.

    What packages do you offer during the Winter promotion?
    3 packages of every payment tier, you can obtain them once per tier only. You can easily spot them, they have a 125% icon at the front.

    My Package disappeared!
    If you finalized the purchase, this is correct as you can only purchase 1 package with the 125% per Tier.
    If you cancelled the purchase, then after 24-48 hours it should be available once again (only if no purchase was finalized).
    If an error occurred, then after 24-48 hours it should be available once again (only if no purchase was finalized).

    My package does not have the Happy Hour bonus, even though there was a Happy Hour active!
    The bonus does not overlap or add up. You can either purchase packages (unlimited) with the Happy Hour Bonus if a Happy Hour is active or 1 package each with the 125% bonus.

    Please note:
    If a purchase fails, do not use any other package, you have to wait until the bonus "icon" is back on the package. Only packages with the 125% Icon clearly visible will receive the Bonus Payout.


    Ride your sleigh to our festive shop to find out more!
    Last edited by BB_Trafffer; 12-07-22 at 05:39 am.

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