Game won't finish loading

[Ultim]

How did the error manifest itself?
loading bar never finishes and errors in the console

Date and time - When did the problem occur?
a minute ago - 26.12.2023 14:35

What did you do last?
I clicked "Play now"

Did the problem occur more than once? Can it be reproduced?
yes, but it seems to be happening at random

Have you already done the first steps?
yes, keeps happening from time to time

The first steps often fix errors. Did you check if the error still occurred afterwards?
yes and it still keeps happening

Have you cleared your cache and cookies?
yes i do it on my machine on regular basis

Which operating system do you use (Windows, Mac OS, Linux, ...)?
Windows 11

Internet provider / Internet speed:
1Gbit/s

Internet access (LAN/WLAN/UMTS):
WLAN

Please attach Screenshots of the Dev Console (Press F12 in the browser while you experience the error). Please send Screenshots of the "Inspector" Tab AND the "Console" Tab.


Which browser AND browser version are you using?
Microsoft Edge Version 120.0.2210.91 (Official build) (64-bit)

[Ultim]

I think https://forum.thesettlersonline.net/...-get-logged-in. and https://forum.thesettlersonline.net/...Login-Roulette are talking about the same issue. Seems like it has not been fixed. Definitely something to be looking into. Prevents people from playing. This should be a high priority.

[Ultim]

Another one:

[Ultim]

Still not fixed. Happened just now

[Truddy]

Starting this morning progress bar doesn't even get half way before freezing. sent ticket to suport.

[Crazy-Beard]

Its just showing a connection failed. I tried to send a message to support. It wouldn't let me send it and said failed? I'm loosing Premium time.
Runs out at 2am

[Ultim]

Just happened again