USA Gem Shop broken for days

[SQS46]

I have not been able to buy gems for the last 3-4 months, have been in contact with ubisoft we have tried some things but no luck, I can use my credit card in my ubisoft account but not in my settlers online account. I would like to be ready for halloween event. Susan, aka sqs46
this is response from ubisoft--tried changing country to USA, no luck,my problem is within the setters online game not in ubisoft
--finally seems like some progress,

Good Day, I am sorry for my previous answer.
I realised that you had older tickets about the same case and have now processes this information.

The current Issue I spot on your system is, that you're based in the USA Instance (as we have no canadian one) but are staying in Canada and are having a Canadian Ubisoft-Account.

The Payment Team provided me the information, that this could create a softlock, especially if Payment Verifications were not properly done on player end.
Therefore, I would like to ask you to go into your official Ubisoft-Account and change your account Location to "USA". If you cannot do this on your own, you would need to contact the Ubisoft-Support and ask them to change it for you.

Last edited by SQS46; 10-16-24 at 07:10 pm. Reason: a08/27/2024 1047679810 25 CAD Ubisoft Store 06/14/2024 200074487806 29.99 CAD In-game Store The Settlers Online US - 4800 Gems 29.99 CAD More details TOTAL 29.99 CAD 06/08/202

[Frii]

thanks, i replied to your PM.
when i try clicking card payments or paypal it does not redirect me to the payment site this is what i get instead for the link/webaddress.
https://www.thesettlersonline.net/en...p=s2;Reg_24000


'

I have not been able to buy gems for the last 3-4 months, have been in contact with ubisoft we have tried some things but no luck, I can use my credit card in my ubisoft account but not in my settlers online account. I would like to be ready for halloween event. Susan, aka sqs46
this is response from ubisoft--tried changing country to USA, no luck,my problem is within the setters online game not in ubisoft
--finally seems like some progress,

Good Day, I am sorry for my previous answer.
I realised that you had older tickets about the same case and have now processes this information.

The current Issue I spot on your system is, that you're based in the USA Instance (as we have no canadian one) but are staying in Canada and are having a Canadian Ubisoft-Account.

The Payment Team provided me the information, that this could create a softlock, especially if Payment Verifications were not properly done on player end.
Therefore, I would like to ask you to go into your official Ubisoft-Account and change your account Location to "USA". If you cannot do this on your own, you would need to contact the Ubisoft-Support and ask them to change it for you.

Last edited by SQS46; 10-16-24 at 07:10 pm. Reason: a08/27/2024 1047679810 25 CAD Ubisoft Store 06/14/2024 200074487806 29.99 CAD In-game Store The Settlers Online US - 4800 Gems 29.99 CAD More details TOTAL 29.99 CAD 06/08/202

I see that didn't work for s21319e, did it work for you?

[Frii]

[Superdave]

Still appears to be broken. I've verified that my country is set the same as the server i play. But i get this far and no matter which payment method i use it fails to advance and just sits at the selection screen. . Doesn't matter if you use Pay Pal or a Credit Card, it just sits there and doesn't advance.

[sk61]

Wish we would get a fix to this problem!!!

[ShehuMustBOBAYED]

Still no answer, at least when they included Venmo it worked, but now that isn't even an option....all this does is spin and nothing happens...why bother to even place a gem sale....and yes, rebooted,cleared cache & cookies....so "IT"S NOT ME" and my computer
https://prnt.sc/X--EPvexPOOo

[Frii]

[ShehuMustBOBAYED]

Still unable to buy gems or take advantage of 125% offering. Bring back Venmo. Yes I'm in USA. Yes have cleared cache & cookies and all data for an entire week, then rebooted computer. Still nothing. Are you ever going to comment or pay attention?

[sk61]

I guess they don't want us to support game!!!!!